For the Burrow Ltd.

All prices displayed are in New Zealand Dollars.

Payment must be received before orders are shipped. If you select 'Local collection' and are unable to collet, you will be charged shipping before the goods are released.

If there is an error with pricing or stock levels, we will contact you as soon as possible and will happily offer a solution.

On the (hopefully rare) occasion that you find a fault with a product, please contact us immediately at, If there is a fault with the goods and the issue is not deemed as 'regular wear and tear' then we will follow the guidelines of the Consumer Guarantees Act. 

If you wish to cancel an order, please email as soon as possible. We do not offer refunds for 'change of mind'.

For the Burrow takes no responsibility for any misuse of products. This includes damage caused by incorrect washing of products.  Please ensure you follow the wash instructions or contact us for advice if you are unsure.

We do our best to be accurate with pricing, stock levels, and processing orders, we are only human and mistakes may be made.  If you believe a product does not match the description provided, please contact us immediately so we can work with you to sort the situation.  We reserve the right to change any details on this website at any time, including pricing and shipping costs, without prior notice. 

Contact Details:
Above all, we want our customers to be satisfied, so please let us know if there’s anything we can do to improve your experience or our service / product offering.

We are located in Kerikeri, NZ, but are an online store.
We are NOT a retail store and you cannot visit us unless you have organised to collect an order, prior to your arrival.